Dolly Reviews

This company is a scam. I had to move my apartment, took pictures of everything. I booked a covered truck and talked to the owner of the truck before he showed up. He said it would only take a few trips and it would be fine. When he showed up, he came with a dirty looking van. It looked like a homeless person was living at the back of it. None of my stuff was going to go in there. Top it off my storage where I was moving my things to was 30 minutes away. It would’ve taken 10 trips. Mind you that’s 10 hours round-trip. They showed up around two or 3 PM. So basically they would’ve been done by 3 AM. A 10 hour move. A few trips is not 10 trips. So in the end I payed a cancellation fee because I would not use their services. It was $200. Do not use Dolly if you want peace of mind. They will not take care of you, they don’t care about their clients. I tried to call and let them know what was happening and they said someone would get back to me. No one did and I had to keep calling back. Cat and mouse game. Then eventually they let me know that I chose the size of the vehicle. Yes, I did, with the service provider having all of the photos said it would only take a few trips. Who’s fault is this? Also I would think that a professional service would have a professional looking vehicle. Nightmare. Everyone reading this, do yourself a favor, stay away from this company.

I needed help moving a single, large, heavy item. From their website and the initial forms I filled out, Dolly, seemed like a great fit for this need. I submitted a request to have two helpers assist me with this move. I listed my single item in the move details and was matched with a helper who was willing and able to assist with this. Everything seemed to be going great thus far.

Dolly, only permits you to request up to two helpers per job. I felt that three or four people would be needed to safely complete this move. As a result, I submitted another identical request to have additional movers help with the job. I was matched with another helper who informed me that even though I was paying nearly $80, they were receiving less than $15 for their services. As a result, they declined to assist me with this job and told me I would need to cancel it and try again. I did so, but got matched with the same individual who again told me that they were not willing to assist with this job.

I then contacted Dolly's support team to explain my situation and ask if there was anything they could do to assist me in finding someone to help out with this job. Shortly thereafter I received a very generic response only notifying me that job had been cancelled. When I checked my account, I found that not only the problematic job/reservation had been cancelled but additionally my initial reservation with the helper who was willing to assist me had also been cancelled. This was a very disappointing surprise.

I assumed this was the result of some sort of mistake by Dolly's customer support team, so I followed up via email to explain what had happened and ask for the initial reservation to be un-cancelled/reinstated. The response that I received again felt like a generic, canned response and indicated that my "moving needs are beyond the scope of what our Dolly Helpers are able to complete". If moving a single item off a truck and into my house is "beyond the scope of what Dolly Helpers are able to complete", then what type of jobs are Dolly's helpers able to complete?!?

I am now less than 48 hours from having this item arrive and I am scrambling to find a team to help unload it from the truck it will arrive on. I am extremely disappointed in my experience trying to use Dolly's service and strongly recommend for others to avoid their service to spare themselves from this same type of frustration.

Very poor customer service. They send you a picture of who's supposed to be delivering, but two other people showed up. They delivered a washer/dryer stack unit to my house and dropped it out of the back of a pickup truck, breaking front glass and damaging case. Not so much as "I'm sorry" just left appliance in driveway, in the rain and left. Entire customer service platform is 100% automated. No live people to talk too. Very poor service, DO NOT USE.

DO NOT USE IT IS A SCAM. CANCELLATION ON DAY WITH NO MOVERS AND STILL CHARGED MY CREDIT CARD $500. HORRIBLE COMPANY

I bought some furniture from someone was moving. I booked dolly.com to move the furniture to my house two days in advance. They accepted the move and the 'helper" texted me the night before saying he was all set. One hour before the scheduled move time I received an email saying he was no longer available. The furniture owner moved and i lost it all.

Do NOT use this service. It is a scam. They stole my money and I had no mover.